Avermedia Network & Wireless Cards Driver Download For Windows

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The FAQ list answers the most common questions we receive.

1. How come I am not able to achieve Remote Viewing and Remote Console to operate when using Microsoft Vista?
To achieve Remote Viewing and Remote Console to operate correctly in Microsoft Vista you will have to run IE (Internet Explorer) as administrator. You can execute this by right clicking the IE icon in the Start Menu, then Programs, then right click IE, then click on run as administrator.

2. Problems with Remote Viewing not connecting nor loading while installing the WEBCAM drivers.
Our web viewing software requires the PC to download and install our ActiveX Scripts. Due to some Internet Explorer security settings, this can prevent the needed files from being downloaded and installed properly. To resolve this issue, please follow the instructions below:

Click on Start, then Control Panel
Launch Internet Options
Click on the Security Tab
Click on the Custom Levels button
Scroll Down till you find the following options
-Download unsigned ActiveX controls
-Initialize and script ActiveX controls not marked as safe for scripting
Set the above options to prompt
Click OK to apply these changes
Click OK

This should allow your browser to download and install the needed files correctly and allow you access to your DVR.

HP 802.11b/g Wireless Network Adapter - Driver Download. Vendor: Atheros. Product: HP 802.11b/g Wireless Network Adapter. Hardware Class: Net. View & download of more than 531 Avermedia PDF user manuals, service manuals, operating guides. Dvr, Tv Tuner user manuals, operating guides & specifications.

3. What PC hardware recommendations should I consider when buying Network Video cards for AVerMedia?
We highly suggest that you use ASUS or GIGABYTE motherboards since we have extensively tested these brands. We do not recommend using INTEL Motherboards as they tend to conflict with our DVR cards.

4. I have lost my CD-key, what do I do?
Option 1: If you previously uninstalled the software and now need to reinstall it but do not have the CD-Key, you can do a system restore to a previous date and obtain the CD-Key from the Registry by following the steps below. After completing the steps, you will see a registry file call SN on the right hand side, your CD-Key is the 16 digit number that follows.

Click start
Choose Run
Type in Regedit
Click on HKey_Local_machine
Choose Software
Choose DSS
Choose DVR

***Note: This will not work if you have reformatted the computer or reinstall windows.
***Note this will only work on the NV series line.

Option 2:If the CD-Key is not able to be retrieved, you can purchase a new CD-Key ($15) by clicking on this link and following the ordering process.

5. How do I set up AVerMedia DVR for Remote Viewing?
There are three primary steps you need to follow to enable web viewing over the internet. The first step is to set up the system that has the NV card to access your network. The second step is to setup your router. The third step is to setup a DDNS to allow computers on the internet to see the DVR system through the router.

Step 1:Once the card has been installed and the software has been setup, you will need to setup the network option with the following steps.

Make sure the DVR system is connected to the network and able to connect to the internet.
Go into the NV software.
Click on Setup, then Network.
Enable the cameras to make them viewable over the internet.
Remember the Server IP and remote console Port that is currently being used.
Remember the Web Viewer Port. ( Default is 80, but you can change this if your network has any restrictions on ports.)
Click Ok, then OK again
In order for PCs to access your DVR, the Network option must be enabled. Click on the Network button shown on the window. The button should change color, which will indicate that the option has been turned on.

Once you have the network information from your system. You can go to a different computer on your network. Then open Internet Explorer and type the IP address of the NV server in the address box and hit enter. This should connect to the NV server. If set up correctly, you should be prompted to install an ActiveX control. Give permission to install the ActiveX. It will then proceed to installing the correct software into the remote computer. If successful, a login will appear and our Web Viewer will be visible.

Step 2:If you are able to connect through your LAN, then the settings on your NV server should be working. You will need to go into your router settings. Depending on the model and brand of the router, you may need to consult the router manual to do the following.

Please verify that the Remote Console Port, Web Viewer Ports are opened and not being blocked or restricted in any way by your router.
Please set up a port forwarding. Depending on what ports you are using for Remote Console and Web Viewer, those specific ports need to be forwarded to the correct IP address of the NV server.

Once the port forwarding is set, your router should be able to route any request for your NV server to the correct IP address.

Step 3:If you are on a dynamic IP network, then you will need to setup a DDNS. We offer DDNS at the following site, please note that you will need your CD-Key to access this feature. You can visit us at ddns.avers.com.tw.

Once you have setup your DDNS and registered your domain name, you will need to go into your router settings and setup your DDNS info. You may need to refer to the router manual. If your router doesn’t support DDNS, please access the software settings. Please proceed to Setup, then network, then input your DDNS information and allow the software handle the DDNS. You will need to have the following ports forwarded 53 and 1053.

Once your system, your network router, and DDNS is setup, you only need the domain name to access the DVR. When you attempt to access the DVR, you will be prompted to download and install an ActiveX component. Once download and installed, the login screen should appear and allow them to login. All the needed software will be downloaded for the user.

6. How do I set up my PDA/SmartPhone/Blackberry to do remote viewing of my DVR?
To setup remote viewing on a compatible mobile device, follow the below steps:

Open Internet Explorer on your phone and enter in http://remote2.aver.com/java-viewer.html
Click on the link and it will ask you if you where you want to save the application
Save it to a place/folder on the phone that you can remember like “My Documents”
Go to the folder where you save the application and install it to the phone

Once the program is downloaded and installed on your phone, you will find it in your file explore. By clicking on the software file, it will allow you to run the software.

Open the software file
Click on the ‘Connect’ button on the right corner
If you do not have any DVR listed, you can add your DVR by clicking “add”
Enter in all the DVR information ( Name, IP/Host name, Port#, Username, Password, and choose 512K as network type)
Click OK and then it will be added to the list
Select the added DVR and click on the preview button

NOTE: For certain phone services, it may block certain ports that one might use for the WebViewer port. Please contact your phone service to forward and change the WebViewer port to a different port.

PDA/Smart Phone: To be able to do remote-viewing with your internet enable phone you will need a phone that is running at least Windows Mobile 6.

Blackberry: We do have support for Blackberry. Remote viewing will vary depending on the different Blackberry models.

7. How do I reset the EB1104NET to default factory settings?
To reset the EB1104NET to default factory settings, follow the below steps:

Disconnect the power cables, network cable, and camera cables from the unit.
Remove any removable hard drive from the external drive bay.
Remove the cover of the unit.
Disconnect the IDE ribbon cable and power cable from internal hard drive.
Locate the coin battery on the main board of the EB1104NET.
Remove and flip the battery and place it back upside down.
Leave the battery upside down for 10 minutes.
Note: Please do not power on the unit yet!
Remove the battery and flip it right side up and place it back into the battery slot.
Reconnect the internal hard drive.
Close the cover of the unit.
Reconnect the removable hard drive.
Reconnect all cables into the unit and reconnect the power cable last.

The unit will now have all the factory settings set to default.

8. What steps should I take if I need to RMA a product?
If you have a defective product and need to exchange or repair it, please follow the detailed instructions given here.

9. I forgot the login/password for the NV software. Is there a master password or can I reset the password?
The only way to reset the password on the NV software is to reinstall the NV software. Please make sure you have the CD-Key for your NV product as you will need the key to install the software.

10. How do I contact Tech Support for the AVerMedia Surveillance Division?
Please call 408-942-2118,email support.nvdusa@avermedia.com or submit an Online Request Form. (Monday to Friday from 8:30am to 5:00pm, pacific standard time)

11. How do I access Remote Viewing using FireFox?
Please click on this link for the step by step video instruction download.

Camera will automatically frame participants using facial detection to optimize color and light while including everyone in the screen.

The CAM520 PRO offers superior auto-focus optics with 12X true optical zoom which delivers seamless pan, tilt, and zoom performance. With the ability to capture even the smallest details with absolute clarity at every focal length, the CAM520 PRO is one of the fastest and smoothest 18X total zoom cameras available on the market today.

Enjoy the highest resolution available for your video conferencing calls with 1080p high-definition video built into the CAM520 PRO.

With advanced integration capabilities built into the CAM520 PRO, the system can easily incorporate into a controlled environment to allow users to manage the CAM520 PRO over an AV control panel using the RS232 port with VISCA support.

Having only one camera preset can be extremely limiting. The CAM520 PRO allows you to customize your meetings by storing up to 10 PTZ presets. Each preset can be easily accessed with one touch of the remote, saving you time and providing flexibility to move to predetermined locations in the conference room swiftly.

Ethernet network connectivity allows you to manage and control the CAM520 PRO via a web browser or centralized management software. Easily connect live video content from the CAM520 PRO using an H.264 RTSP/RTMP stream to your cloud base or on-premise streaming delivery network.

What do our clients say?

“Our church began livestreaming our Sunday Worship services using a very dinky aging Laptop webcam when Covid-19 lockdowns began, and the livestream has since become a integral part of our worship experience. We quickly realized we would need a much better camera setup so as to keep the technology from getting in the way of our ministry and with AVer's help, we were able to add a Cam520 PRO Advanced to our church's livestreams a little over a month ago. The difference in presentation quality has been profound. The Cam520 Pro gives us the ability to zoom in and keep focus on the pastor, giving our distant congregation the ability to clearly see him as he walks around the stage. Integrating the camera into our OBS scenes was quick and easy, and we can easily control it from the A/V room in the back thanks to the Camera's PTZ app. This is a wonderful camera, and we heartily recommend it to any A/V team that finds themselves needing a PTZ camera.”
Paul Covington, AV Technician, The Salvation Army of Fountain Valley

With the industry's ONLY 3 Year Warranty with 1st Year Advanced Replacement*, the CAM520 PRO USB conference camera includes an unrivaled Advanced Replacement Program, offering a 72 hour product replacement during the first year of ownership.
*Available for Continental USA/Alaska/Hawaii only

Replacement within 72 hours

If your camera is not performing during the first year, a phone call will have a replacement unit sent to you within 72 hours. This, combined with a 3 Year warranty, ensures total protection and peace of mind for years to come, at no additional cost.

Package contents

Camera
Power Adapter
Remote Control
Wall Mount
USB Cable